Shipping policy

Thank you for shopping with Gracious Strands! Please review our shipping details before placing your order.

Processing Time
Please allow 2–4 business days for your order to be processed before shipping. Processing time is separate from delivery time.

Shipping & Delivery
Once your order has shipped, delivery typically takes an additional 2–5 business days. Business days exclude weekends and holidays. Delivery times are estimates and may vary due to carrier delays, weather, or holiday volume. Please order ahead of any hair appointments or special events.

Tracking Your Order
Your tracking information will be sent once your order is on the way so you can follow your package’s delivery progress.

Shipping Address
Please make sure your shipping address is complete and accurate before checking out. If you notice an error, contact us immediately. Address changes may not be possible once your order has shipped.

Delivery Concerns
If your package is delayed, missing, or marked as delivered but hasn’t arrived, please contact the shipping carrier and reach out to us for assistance.