Refund policy

Returns & Exchanges

Due to the nature of our hair products and for hygiene purposes, all sales are final. We do not accept returns or exchanges for change of mind or incorrect length, texture, or lace selection. Please carefully review your order before completing your purchase.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us promptly with your order number and clear photos of the item and packaging. Keep the hair unused and unaltered while we review your concern.

We will review the issue and arrange an appropriate resolution, which may include a replacement or refund. Please do not send items back without return instructions.

Any approved refund will be issued to your original payment method.